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Datawright Blog: latest industry insights

5 tips for finding the field service software that’s right for your business

Posted by Ian Jack

5 tips for finding the field service software that's right for your business

Everyone knows that these days it’s crucial for field service businesses to have field service software. The days of spreadsheets and paper-based systems have gone—at least for businesses with ambitions to grow, and remain competitive.

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Catagories: Field Service Software, ROI, Field Service business

Building the Smart Factory of the future

Posted by Andy Gough

Building the Smart Factory of the future

This year, it’s been impossible to miss the buzz surrounding Industry 4.0, the ‘fourth industrial revolution’. And while the world of business is full of fads and fashions—anyone remember Efficient Consumer Response?—most observers agree that Industry 4.0 has undeniable substance. But talking about Smart Factories is one thing, and building them quite another.

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Catagories: Industry trends, Manufacturing business

5 ways for field service businesses to boost productivity

Posted by Ian Storer

5 ways for field service businesses to boost productivity

Every field service business wants to maximise its productivity—the productivity of its people, and the productivity of its assets, such as vans and equipment. The good news: it’s easier than many field service businesses think.

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Catagories: Field Service Software, Field Service business

What does Brexit mean for UK manufacturing?

Posted by Ian Jack

What does Brexit mean for UK manufacturing?

It’s fair to say that the UK’s Brexit vote came as something of a shock—a shock to politicians, business leaders, economists, and governments across Europe and beyond. And, of course, to UK manufacturing, where the outcome of the referendum was the opposite of what most UK manufacturing businesses had said that they wanted.

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Catagories: Manufacturing business

Unlocking the opportunities offered by Industry 4.0

Posted by Andy Gough

Unlocking the opportunities offered by Industry 4.0

A survey by The Manufacturer magazine earlier this year found that 62% of manufacturing businesses—almost two-thirds—were either ‘aware’ or ‘very aware’ of Industry 4.0. For a term that wasn’t coined until 2011, that’s quite remarkable.

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Catagories: Industry trends, Manufacturing business, ERP

Field service management: the drive for the ‘perfect order’

Posted by Ian Storer

Field Service: the drive for the perfect order

In field service management, price can be a secondary consideration for customers. Generally, customers’ chief concern is a field service engineer who arrives on time, carries out the repair or maintenance quickly and cleanly, and leaves behind a perfectly-operating piece of equipment. Throw in an error-free invoice, and a good experience with the contact centre, and you’ve pretty much got the ‘perfect order’.

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Catagories: Field Service Software, Field Service business

What did you miss at this year’s KCS/ Datawright Customer Conference?

Posted by Nicola Mullen

Datawright Customer Conference

The 2016 KCS/ Datawright Customer Conference, held on the 8 - 9 June, was rich and diverse in content, coupled with topic-specific break-out sessions. It marked the KCS Group’s 40th anniversary since formation. Conference presentations reviewed new software and service developments; reviewing hot topics in the ever-changing business solutions arena.

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Catagories: Customer Service