Rss

Datawright Blog: Latest Industry Insights

First-Time Fix Rates: How Do You Compare To The Industry Standard?

Posted by Ian Jack

First-Time Fix Rate Industry Standards

In field service, an industry that is heavily focused on customer satisfaction, your first time fix rate is crucial. Put yourself in the customer’s position: when something goes wrong, they want it fixed straight away. They don’t want to put processes on hold, losing both time and money in the process, while an engineer attempts on multiple occasions to rectify the issue.

Naturally, there will be some occasions where engineers are unable to fix a problem on their first visit; it may be more complex than first thought or it could be a combination of problems that were not originally planned for. However, as a business, this doesn’t mean you can leave your first-time fix rate to chance. If you are to continue to grow your success, you’ll need to forward-plan and make first-time fix rates a key KPI for your business.

Read More >>

Catagories: First-time Fix Rates, Field Service Business, Field Service Trends


Key Considerations for Aviation & Aerospace Manufacturers

Posted by Nicola Mullen

Key Considerations for Aviation & Aerospace Manufacturers

The aviation market in the UK is strong. According to a report from January 2016, our aviation industry achieves an annual turnover of over £60 billion, with exports alone worth £26 billion. Of this sum, £52 billion is contributed to the UK economy.

Clearly, aviation is a lucrative and in-demand market in the UK, presenting many opportunities for aviation and aircraft manufacturers. To successfully capitalise on these opportunities, it is imperative that manufacturers within this sector stay ahead of developing industry trends in order to gain an advantage in what is an incredibly competitive sphere.

With this in mind, I will use this blog post to highlight some of the key developments and trends to impact aviation manufacturing both now and in the future.

Read More >>

Catagories: Manufacturing Business


Effective Manufacturing Warehouse Management: Improving Efficiencies

Posted by Andy Gough

Effective Manufacturing Warehouse Management

As a manufacturer, you’ll already understand the importance of your warehouse within your business. As the place where raw materials arrive and are stored, as well as where finished products are kept before shipment, your warehouse is a hub of activity. Without effective warehouse management, your entire set-up could descend into chaos — with disastrous consequences for your supply chain.

So what are the principles of effective warehouse management? In this blog post, I will examine the key focus points for manufacturing warehouse management before commenting on future technology that is set to impact the sphere.

Read More >>

Catagories: Manufacturing Business, Supply Chain, Industry 4.0 / IoT


The Future of the Industrial Internet of Things (IIoT) in Manufacturing

Posted by Lydia Duckitt

The Industrial Internet of Things (IIoT) in Manufacturing

You’ll likely have already heard the terms Internet of Things (IoT) or Industrial Internet of Things (IIoT) bandied around. However, if you’ve put them down as simply being the latest in a long line of manufacturing buzzwords, you’re very much mistaken.

The reality is that IoT isn’t exclusive to manufacturing. Rather, it’s the interconnectivity of devices—and you experience it every day. From smart TVs to intelligent kitchen appliances, these advanced features have transformed traditional tech and given rise to the interconnected home.

Read More >>

Catagories: Shop Floor Data Capture, Manufacturing Trends, Manufacturing Business, Industry 4.0 / IoT


Field Service KPIs: What’s Missing From Yours?

Posted by Barry Thompson

Field Service KPIs: What’s Missing From Yours?

The success of any business — be it in field service or not — rests upon staff performance. You can have the finest vehicles, machinery and equipment, but if staff performance is low, business growth and performance will naturally be stunted.

Read More >>

Catagories: First-time Fix Rates, Field Service Business, Field Service Trends


Manufacturing considerations for car parts manufacturers

Posted by Andy Gough

Manufacturing considerations for car parts manufacturers

The UK’s automotive manufacturing industry has an annual turnover of £69.5 billion, contributing £15.5 billion to the economy. Over 30 vehicle manufacturers produce more than 70 car models in the UK alone — a process that wouldn’t be possible without the support of the automotive aftermarket including over 2,000 car parts manufacturers.

As Britain explores hybrid and electric vehicle capabilities, and continues the drive towards more efficient cars, it’s crucial that car parts manufacturers stay ahead of the curve. With that in mind, in this blog post, I will be analysing the key trends impacting the automotive aftermarket both now and in the future.

Read More >>

Catagories: Manufacturing Trends, Manufacturing Business


Challenges for chemical manufacturers

Posted by Ian Jack

Challenges for Chemical Manufacturers

Challenged with meeting difficult regulations and a saturated, cut-throat market, chemical manufacturers operate in a notoriously difficult sphere. Manufacturers operate to tight deadlines with tight costs and even tighter regulations. As such, it’s very easy for chemical manufacturers to become creatures of habit and confine themselves to manufacturing processes that get the job done but at a cost to overall productivity.

Read More >>

Catagories: Business Intelligence, Manufacturing Business


Communication In Manufacturing

Posted by Dave Cann

Communication - blog header.png

Let’s talk: communication in manufacturing

As you’ll already know, manufacturing is all about supply and demand. Unfortunately, the systems we have in place often make this process significantly more complex. From managing a lengthy supply chain to monitoring the key production processes, many steps are involved in manufacturing — and visibility and awareness of each is key.

Of course, a lot of this comes down to communication. It’s of vital importance to all businesses, but especially to manufacturers when each individual step of the process depends on the last and is crucial to the next.

Read More >>

Catagories: Manufacturing Business, Customer Service


Manufacturers, why aren’t you using cloud computing?

Posted by Ian Jack

Advantages of Cloud Computing

Change isn’t for everyone. In long-standing businesses who have enjoyed many years of success becoming masters of their trade, there is a reluctance to move away from familiar ways of working and embrace new systems. The rationale is, if it’s worked for us for this long, why would it stop now?

The reality is that manufacturing moves quickly — just look at the Internet of Things for example. Just a few years ago, it’s seemed a long way off. Nowadays, we take advantage of this advanced technology to refine efficiencies and capture business-critical data on a daily basis.

Read More >>

Catagories: Cloud, Manufacturing Business


What Is CRM Software?

Posted by Barry Thompson

What is CRM Software?

As markets get tougher and competition increases, businesses are doing all they can to streamline internal processes, maximise efficiencies and ultimately improve the overall customer experience. To do so, many are investing in specialist software to improve the day-to-day running of their business.

CRM software is one tried-and-tested method of improving information-flow and communication across businesses — but what is it and how does it work? Here, I answer the burning question: what is CRM software?

Read More >>

Catagories: CRM