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Datawright Blog: Latest Industry Insights

Ian Jack

Ian Jack
Ian is Business Development Manager at Datawright.
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Recent Posts

First-Time Fix Rates: How Do You Compare To The Industry Standard?

Posted by Ian Jack

First-Time Fix Rate Industry Standards

In field service, an industry that is heavily focused on customer satisfaction, your first time fix rate is crucial. Put yourself in the customer’s position: when something goes wrong, they want it fixed straight away. They don’t want to put processes on hold, losing both time and money in the process, while an engineer attempts on multiple occasions to rectify the issue.

Naturally, there will be some occasions where engineers are unable to fix a problem on their first visit; it may be more complex than first thought or it could be a combination of problems that were not originally planned for. However, as a business, this doesn’t mean you can leave your first-time fix rate to chance. If you are to continue to grow your success, you’ll need to forward-plan and make first-time fix rates a key KPI for your business.

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Catagories: First-time Fix Rates, Field Service Business, Field Service Trends


Challenges for chemical manufacturers

Posted by Ian Jack

Challenges for Chemical Manufacturers

Challenged with meeting difficult regulations and a saturated, cut-throat market, chemical manufacturers operate in a notoriously difficult sphere. Manufacturers operate to tight deadlines with tight costs and even tighter regulations. As such, it’s very easy for chemical manufacturers to become creatures of habit and confine themselves to manufacturing processes that get the job done but at a cost to overall productivity.

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Catagories: Business Intelligence, Manufacturing Business


Manufacturers, why aren’t you using cloud computing?

Posted by Ian Jack

Advantages of Cloud Computing

Change isn’t for everyone. In long-standing businesses who have enjoyed many years of success becoming masters of their trade, there is a reluctance to move away from familiar ways of working and embrace new systems. The rationale is, if it’s worked for us for this long, why would it stop now?

The reality is that manufacturing moves quickly — just look at the Internet of Things for example. Just a few years ago, it’s seemed a long way off. Nowadays, we take advantage of this advanced technology to refine efficiencies and capture business-critical data on a daily basis.

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Catagories: Cloud, Manufacturing Business


Changing ERP Software: Essential Considerations

Posted by Ian Jack

Changing ERP software: essential considerations

 

For many businesses, investing in ERP software is not a decision that is taken lightly. From considering the initial outlay to adapting working practices to accommodate for new systems and processes, implementing ERP software is something many businesses only want to do once.

However, if you’re not fully informed during the research stage, you risk choosing an incorrect solution that over time may become unsuitable.

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Catagories: Manufacturing Business, ERP


UK Manufacturing Statistics

Posted by Ian Jack

UK Manufacturing - the statistics

 Manufacturing is big business, contributing £6.7 trillion to the global economy. While misleading figures place the UK way down the list of manufacturing powerhouses, UK manufacturing statistics show that we are the 11th largest manufacturing nation, directly employing 2.6 million people.

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Catagories: Manufacturing Trends, Manufacturing Business


What exactly is ERP software?

Posted by Ian Jack

What is ERP software?

In any business, efficiency is key. As the saying goes, time is money, so the more time your business loses through time-consuming processes, the less time you’ll be able to spend on the things that matter — driving sales, maximising profits and ultimately strengthening your business.

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Catagories: Manufacturing Business, ERP


Is this the future of the manufacturing industry?

Posted by Ian Jack

Future of mnaufacturing - blog header.png

A recent Oxford study estimates that by 2034, 47% of all jobs will have been taken over by a robot—either in the form of a physical robot on the factory floor, or a robot in the form of a computer program, or a combination of the two. Far-fetched? Far from it: this, say experts, is likely to be the future of manufacturing.

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Catagories: Manufacturing Trends, Manufacturing Business


Innovation in manufacturing: 3 top takeaways from the EEF’s Innovation Monitor survey

Posted by Ian Jack

Innovation in manufacturing: 3 top takeaways

For manufacturers, innovation is crucial. Innovation drives sales, productivity, process performance, new product introductions—and ultimately, job growth and profitability. But innovation in the manufacturing industry isn’t easy. It takes time, resources, and skills, and can’t always be driven along predictable paths.

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Catagories: Manufacturing Business


7 strategies for supply chain management success

Posted by Ian Jack

7 strategies for supply chain management success

A lot of the time, supply chain management success strategies are ‘top down’ affairs, and very—well—strategic. ‘Be a low-cost producer,’ for instance. Or ‘achieve a fast time-to-market.’ Or ‘respond quickly to changing fashions.’

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Catagories: Manufacturing Business, ROI, Supply Chain


5 tips for finding the field service software that’s right for your business

Posted by Ian Jack

5 tips for finding the field service software that's right for your business

 

Everyone knows that these days it’s crucial for field service businesses to have field service software. The days of spreadsheets and paper-based systems have gone—at least for businesses with ambitions to grow, and remain competitive.

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Catagories: Field Service Software, ROI, Field Service Business