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Datawright Blog: Latest Industry Insights

Ian Storer

Ian Storer
Ian is Business Development Manager (South region) at Datawright.
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Recent Posts

5 ways for field service businesses to boost productivity

Posted by Ian Storer

5 ways for field service businesses to boost productivity

Every field service business wants to maximise its productivity—the productivity of its people, and the productivity of its assets, such as vans and equipment. The good news: it’s easier than many field service businesses think.

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Catagories: Field Service Software, Field Service Business, Field Service Trends


Field service management: the drive for the ‘perfect order’

Posted by Ian Storer

Field Service: the drive for the perfect order

In field service management, price can be a secondary consideration for customers. Generally, customers’ chief concern is a field service engineer who arrives on time, carries out the repair or maintenance quickly and cleanly, and leaves behind a perfectly-operating piece of equipment. Throw in an error-free invoice, and a good experience with the contact centre, and you’ve pretty much got the ‘perfect order’.

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Catagories: Field Service Software, Field Service Business


Shop Floor Data Capture: 3 ways it boosts your business’s performance

Posted by Ian Storer

SFDC: 3 ways it boosts your businesss performance.png

Right now, Industry 4.0 and the Internet of Things are very topical. And that, in turn, is focusing many manufacturers’ attention towards Shop Floor Data Capture. Why? Because connectivity within the four walls of your business has never been so straightforward, and the benefits so apparent.

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Catagories: Shop Floor Data Capture, Manufacturing Trends, Manufacturing Business


Are these 3 things on your manufacturing ERP Christmas list?

Posted by Ian Storer

Are these 3 things on your manufacturing ERP Christmas list?

Is your manufacturing ERP system perfect for your business’s needs? If you’re fortunate, then the answer will be ‘yes’. But not every business is in that happy position.

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Catagories: Manufacturing Business, ROI, CRM, ERP


3 top tips for manufacturing CRM success

Posted by Ian Storer

3 top tips for manufacturing CRM success

These days, manufacturing CRM systems are commonplace. But as many businesses know to their cost, having a manufacturing CRM system is not the same as actually deriving significant benefit from that same manufacturing CRM system.

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Catagories: Manufacturing Business, CRM


3 ways to use customer surveys to boost field service customer satisfaction

Posted by Ian Storer

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Field service customer satisfaction matters. If your field service customer satisfaction is poor, customers will vote with their wallets, and go elsewhere. And if your field service customer satisfaction is excellent - well, you’ll attract new customers, instead. So in terms of a metric to watch, it’s fairly fundamental.

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Catagories: Field Service Business, Customer Service


Field service management software: five ‘quick wins’ in service engineer productivity

Posted by Ian Storer

Field service management software: Five quick wins in service engineer productivity

Increased field service engineer productivity is the goal of every field service organisation. Simply put, greater field service engineer productivity results in shorter service visit durations, more service visits per day, and greater field service revenue. And most of that additional revenue flows straight to the bottom line as increased profit. So how can field service management software help?

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Catagories: Field Service Software, Field Service Business, Field Service Trends


3 classic mistakes in Shop Floor Data Capture

Posted by Ian Storer

3 classic mistakes in Shop Floor Data Capture

Shop Floor Data Capture has never been cheaper, or easier to implement. That’s the good news. The not-so-good news? Getting value out of an investment in Shop Floor Data Capture remains as tantalisingly far away as ever.

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Catagories: Shop Floor Data Capture, Manufacturing Business